Refund & Cancellation Policy

Credit packs are digital goods delivered to your account as soon as your payment is confirmed. Once credits have been added to your account and used for generations, the purchase is final and non-refundable, except where a refund is required by law.

If credits were added to your account but have not been used at all, you may request a refund of that purchase within 7 days of payment. Contact us using the details on our Contact page and include the email address on your account and your payment reference.

If a generation fails on our side, the credits for that generation are returned to your balance automatically — you are never charged for a render that did not complete. This credit-back is automatic and does not need a refund request.

Weekly and monthly passes are separate purchases for each period; they do not auto-renew during the current phase, so there is nothing to cancel to stop a future charge. Credits from a pass expire at the end of that pass's period, as shown on the pricing page. Unused pass credits are not refundable once the period has started, except where required by law.

If you were charged twice for the same purchase, or charged an incorrect amount, we will refund the duplicate or incorrect charge in full. Tell us within 30 days and include your payment reference so we can trace it.

Approved refunds are returned to the original payment method used for the purchase. Payments made through Razorpay (UPI, cards and netbanking) are refunded through Razorpay to the source account; timelines depend on your bank, typically 5–10 business days after we approve the refund. We do not charge a fee for processing a refund.

If a payment is reversed by your bank or card issuer, the corresponding credits are removed from your account and the account may be suspended until the matter is resolved. Please contact us first — most issues can be settled faster directly.

Refund requests: pulsarart.team@gmail.com, or reach us through the channels on our Contact page. We aim to respond within 2 business days.